Banner and Bracket Warranty
The Dekra-Lite Digital banners are warranted for three (3) years from manufacturer defects and fading when installed per the instructions on Wind Breaker Banner Brackets. Wind Breaker Banner Brackets are guaranteed for six (6) years against defects in material and workmanship when installed according to our installation instructions. Please note - any banner programs up over 30 days must use "Bandit-It" stainless steel banding (Model #206) and the banding must wrap around the pole twice (x2) before clamping the buckles to qualify for warranty. After three (3) years we prorate our warranty by 50% from the date of delivery. Also, as noted in your instructions, inspect your banner installation 30 days after initial installation and every 60 days there after making any appropriate adjustments. Please verify with your light pole manufacturer or a structural engineer to insure that the light pole is suitable for a banner bracket and a banner application.
Holiday Décor Warranty
We warranty to the original buyer that all of our displays and accessories will be free from manufacturer’s defects. Under normal conditions of use and service. This protection is extended for six (6) seasons on all steel frames, five (5) seasons on garland, three (3) seasons on electrical wiring, and one (1) season on all computerized lighting modules. This warranty does not apply to light bulbs or light strands. Pole Mount displays are designed to withstand up to 40 mph winds with no ice load.Obligation under this warranty is limited to repairing or replacing any part that is found to be defective.
LED Light strands have a warranty for three (3) seasons or 25,000 hours , whichever comes first. Simply ship the product to us and we will replace the LED Lightstrand free of charge.
Frame Trees are covered by a ten (10) year warranty against defect under normal conditions and use.
All items not specifically listed are covered by a one (1) season (60 day) warranty.
Under this warranty, the company’s obligation to repair or replace is on a non pro-rated basis. Labor to install and the cost of shipping are not included in this warranty and are expressly in lieu of all other warranties expressed or implied. Bulb burnouts or electrical damage caused by the buyer or weather elements, or damage caused by rough handling in transit are not covered by this warranty. Therefore, units should be inspected and tested for bulb outage upon delivery and prior to installation. All merchandise is carefully inspected before packing and is packed in an approved manner when it leaves our shipping facility.
Any returned products under the following conditions will result in a 20% restocking fee and the customer will incur the freight charges: Customer ordered incorrect product. Never opened or used product for its intended purpose. No merchandise returns will be accepted without prior written authorization. Return requests will be accepted for credit if submitted and approved within 30 days of receipt of product.
Acceptance of Merchandise
All claims of merchandise delayed, lost or damaged in transit are the responsibility of the consignee/ customer. When accepting shipment, claims of any missing cartons or visible damage must be filed within 10 days of the receipt of delivery. All claims must be filed with the delivering carrier. Failure to properly file claims may mean refusal of the claim and subsequent loss to the consignee/customer.